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Your QuestionCreated on 2007-11-07 05:41:20 with 181 views. Q: How Do I Request A Refund? A: If you would like to request a refund for a product first check to make sure that you are within the time limit for the guarantee.
As long as you are still able to request a refund (ie: the time hasn't expired) then please open a ticket at the support desk and post your refund request there.
Please advise our support staff that you would like to request a refund.
Include the name of the product, the date purchased and your receipt/order reference number.
Physical Product Refunds:
If the product you ordered was shipped to you on DVD or CD-ROM, you will need to send the DVD/CD back to us at this address:
Hodgkinson Marketing Ltd
PO Box 450
Adlington
UK
PR6 6AG
Please note: For security purposes, opened discs (with Cellophane wrapping removed) will NOT be granted refunds accept in instances where the disc provided proved faulty.
If you are returning a disc make sure to include your name, email address and order information with the product.
Important: You are responsible for all return costs including any customs and duties fees. |
