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Frequently Asked Questions

Here is a list of the most frequently asked questions - please check to see your question hasn't already been answered before opening a new support ticket.

Popular Questions

1. I Get A 'Bad Encrypt Dictionary' Error Opening A PDF (1628 views, created 2009-03-09 06:17:22)

2. I lost My Download Link? (646 views, created 2007-11-04 15:16:17)

3. What Are Your Support Hours? (638 views, created 2007-11-04 15:00:09)

4. Can I Get Customer Or Technical Support? (347 views, created 2007-11-04 14:42:08)

5. How Do I Get A HelpDesk Like This One? (231 views, created 2007-11-25 07:14:05)

6. How Do I Request A Refund? (182 views, created 2007-11-07 05:41:20)

7. View All Questions...

Your Question

Created on 2007-11-04 15:16:17 with 646 views.

Q: I lost My Download Link?

A: No problem... Please open a ticket and include all of the information you have regarding your order such as:

- Your Name
- Your email
- Your order number
- The date of order
- Product name

We will then send you the link to re-download your files.

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