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Frequently Asked Questions

Here is a list of the most frequently asked questions - please check to see your question hasn't already been answered before opening a new support ticket.

Popular Questions

1. I Get A 'Bad Encrypt Dictionary' Error Opening A PDF (1628 views, created 2009-03-09 06:17:22)

2. I lost My Download Link? (647 views, created 2007-11-04 15:16:17)

3. What Are Your Support Hours? (638 views, created 2007-11-04 15:00:09)

4. Can I Get Customer Or Technical Support? (347 views, created 2007-11-04 14:42:08)

5. How Do I Get A HelpDesk Like This One? (231 views, created 2007-11-25 07:14:05)

6. How Do I Request A Refund? (182 views, created 2007-11-07 05:41:20)

7. View All Questions...

Your Question

Created on 2007-11-04 15:00:09 with 638 views.

Q: What Are Your Support Hours?

A: We offer primary customer support:

Monday to Friday 09.00 - 17.00 (GMT)

Our goal is to respond and resolve all support tickets within a maximum of 3 business days.

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