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Frequently Asked Questions

Here is a list of the most frequently asked questions - please check to see your question hasn't already been answered before opening a new support ticket.

Popular Questions

1. I Get A 'Bad Encrypt Dictionary' Error Opening A PDF (1628 views, created 2009-03-09 06:17:22)

2. I lost My Download Link? (647 views, created 2007-11-04 15:16:17)

3. What Are Your Support Hours? (639 views, created 2007-11-04 15:00:09)

4. Can I Get Customer Or Technical Support? (347 views, created 2007-11-04 14:42:08)

5. How Do I Get A HelpDesk Like This One? (231 views, created 2007-11-25 07:14:05)

6. How Do I Request A Refund? (182 views, created 2007-11-07 05:41:20)

7. View All Questions...

Your Question

Created on 2007-11-04 14:42:08 with 347 views.

Q: Can I Get Customer Or Technical Support?

A: If you have purchased a product or membership from Hodgkinson Marketing Ltd and need support (such as retreiving a lost password, issues related to file downloads or opening products, reporting bugs, etc), please open a support ticket through our helpdesk system.

Please note that our helpdesk is for your assistance, as it is impossible to read or reply to each direct email we receive. If you open a support ticket it guarantees you will receive a response from us.

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